Consultancy services

What are our consultancy services?

Our consultancy services provide specialist support to companies and small businesses to review and rebuild their business processes to make them more efficient, effective and profitable.

We assist your business to understand how your systems of work are really operating as well as understanding what the challenges are to your employees in meeting your customer demands.

We can then work with you to redesign your work systems to make them operate more efficiently.

How our consultancy interventions work

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Initial meeting

Getting to know you, your business position and needs

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Diagnostics & analysis

Learning about your systems, getting to know your staff and gaining understanding of customer demand.

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Report & intervention design

Production of our report to formulate and tailor the package of consultancy.

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Consultancy intervention

Working with staff and management teams to redesign the system

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System implementation

Programme management of the change programme to imbed the new system.

Testimonials

Ray understands our needs and he is clear of how our services interface with clients. His ability to assess, analyse and contribute to service change has been a massive benefit to us. He has an open minded non- judgemental approach, which he applies professionally when looking at business process, workflows and staff outputs.

Senior Manager Care Sector

Raymond is a wonderful trainer. He is engaging, considered and really challenges you to consider the way you work. Raymond is calm and authoritative, with a gift for clearly explaining complex topics.

Team Leader Service Sector

The training challenged my existing approaches and gave me new tools and techniques that I feel I can now confidently utilise to more effectively engage with my team.

Human Resources Professional